Join our dynamic team at Fox Grand Traverse in Traverse City, Michigan, as a Full Time Used Car Reconditioning Advisor. This onsite role offers a unique opportunity to immerse yourself in the fast-paced world of vehicle transformation, where your expertise directly impacts customer satisfaction. Collaborate with talented professionals who are committed to excellence and customer-centricity, all while embracing innovation in the transportation industry. Your problem-solving skills will shine as you tackle challenges head-on, ensuring every vehicle meets our high standards.

Experience a fun and energetic work environment that values flexibility and performance. This is not just a job; it's a chance to grow within a forward-thinking company that encourages an abundant mindset. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts. Embrace the adventure at Fox Grand Traverse and make a tangible difference in our community today.

What would you do as a Used Car Reconditioning Advisor

As a new Full Time Used Car Reconditioning Advisor at Fox Grand Traverse, your day-to-day responsibilities will include assessing the condition of used vehicles and creating detailed reconditioning plans. You will collaborate with technicians to prioritize repairs and upgrades, ensuring all work aligns with our high standards of safety and excellence. Daily tasks will involve tracking the progress of vehicle reconditioning, maintaining communication with the sales team, and providing updates to management. You will utilize our proprietary systems to document your findings and recommendations while fostering a customer-centric approach throughout the reconditioning process.

Additionally, you will participate in team meetings to discuss challenges and solutions, promoting a culture of innovation and problem-solving within the team. Your role is essential in ensuring an exceptional experience for our customers and maintaining the integrity of our vehicle inventory.

Are you the Used Car Reconditioning Advisor we're looking for?

To thrive as a Full Time Used Car Reconditioning Advisor at Fox Grand Traverse, several key skills are essential. You will need excellent organizational abilities to coordinate the reconditioning process and serve as the central point of contact for inspections, maintenance, repairs, and detailing. Proficiency in creating and managing repair orders (ROs) is crucial, enabling you to efficiently assign tasks to relevant departments like the service bay or detail center. Strong communication skills are necessary for interacting with New and Used Car Sales Managers and sales staff, as well as coordinating with external vendors for specialized services.

Your ability to monitor and prioritize workflow will help avoid backlogs, ensuring that vehicles are reconditioned promptly. Additionally, analytical skills are important for documenting and analyzing data to identify bottlenecks and improve the process. A keen eye for detail will aid in ensuring quality control through final inspections before vehicles are released for sale. Your proactive approach will contribute significantly to our high standards of excellence.

Knowledge and skills required for the position are:

• Coordinate the reconditioning process: Act as the central point of contact for reconditioning work, ensuring vehicles move efficiently through inspections, maintenance, repairs, and detailing.
• Create and manage repair orders (ROs): Write and approve repair orders for all necessary work on a vehicle. This includes assigning tasks to the correct department, such as the service bay or detail center.
• Monitor and prioritize workflow: Track each vehicle's progress throughout the reconditioning process to ensure timely completion. Manage internal schedules to avoid backlogs and reduce the time a vehicle spends out of inventory.
• Order and track parts: Coordinate with the parts department to ensure all necessary parts are ordered and available when technicians are ready to begin work.
• Communicate with New and Used Car Sales Managers, and sales employees: Coordinate the scheduling and work of any external vendors needed for specialized services like paintless dent removal or wheel repair.
• Document and analyze data: Maintain detailed records of all work performed and costs incurred for each vehicle. Analyze this data to identify bottlenecks and improve the overall efficiency of the reconditioning process.
• Ensure quality control: Complete a final walk-through of the vehicle to ensure that all services were performed correctly and that the vehicle meets the dealership's standards for resale.
• Other duties as assigned.

SKILLS & EXPERIENCE

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Excellent communication, organization, and follow-up skills.
• Ability to multi-task, prioritize, and manage time effective.

Will you join our team?

We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today!